INVOLVES · CONCRYT
Concryt deploys agentic AI to monitor live payment operations
CONCRYT says it has deployed an agentic AI monitoring system across all of its live payment traffic for eight months, covering more than three million transactions. The system uses about 100 rules, some running once per minute, to monitor traffic, financial performance, operational limits, merchant activity and approval rates. It alerts operations staff to unexpected changes and recommends alternative routing, while human operators retain final control and make routing adjustments. The company also reports more than 2,000 staff conversations with the assistant during 2026 through its admin panel, Slack and Telegram.